MAS customer service representatives are here to assist our customers with anything from inventory availability, tracking, order information, and more. At MAS we value our customers and ensure that any service they are receiving from us is done in an efficient manner.
We are capable of handling the largest opportunity, but flexible enough to provide service for a single item order. Our experience provides superior service and allows us to respond to the ever-changing needs of our customers. Our dedicated sales force and inhouse customer service team are ready to assist you with all your needs.
Our team is available from 8:00 a.m. to 4:30 p.m. EST, onday through Friday. We also provide 24 hour online and voicemail services for all inquiries. Our team has immediate access to all order information, shipping status/tracking, inventory availability, and product information. All team members have the authority to correct most issues when they arise. We go out of our way to make sure ordering and shipping go smoothly and quickly.
Our flexible ordering process allows you to submit orders in the method that is most compatible with your business needs. In addition, we offer an
electronic ordering system that allows you to quickly and easily submit your orders for processing and give you fast turnaround times.
UPS, FedEx, USPS, LTL, and Truckload shipping are available for your convenience. We utilize the proper packaging materials and handling equipment to ensure your items arrive in perfect condition. Typical turnaround for in-stock items is within 24 hours and white glove delivery is also available upon request for most items.
